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Payment, delivery, returns and warranty

Payment Information

We accept payments via bank transfer (IBAN/BIC details enclosed in order confirmation email), cash on store pickup, iDEAL (free), Bancontact/MisterCash*, Sofort Banking* and via PayPal* checkout;

*When choosing Sofort Banking as the payment method, a 1.0% + 0.15 EUR transaction fee is added to the total amount. 
*When choosing Bancontact/Mister Cash as the payment method, a 1.8% + 0.25 EUR transaction fee is added to the total amount. 
*When choosing PayPal as the payment method, a 4% + 0.35 EUR transaction fee is added to the total amount. 
 

Thank you for your understanding.

Ordering with a valid EU VAT-ID

When you are ordering for your EU-registered company, VAT will not be calculated. Unfortunately ordering directly without VAT is not (yet) possible in this webshop system. Please write an email to sales@millenair.nl to place your order. In this email state your required products, billing address, shipping address, telephone number and your valid EU VAT-ID.

Ordering outside of the European Union?

When ordering outside of the EU, no VAT will be calculated. Please register your account and login to see prices without VAT!

Found a better price elsewhere?

Our business philosophy is to offer you the highest quality products with the best service, for the lowest price. Did you find the same product cheaper elsewhere? We'll match their price!

*Free insured shipping on certain products!

Valid for the following countries: Netherlands, Belgium, Luxembourg, Germany, Denmark, Austria, Switzerland, France and the United Kingdom. When ordering a product that has free shipping enabled, you will receive free shipping on the rest of the order as well. Take the advantage!

Delivery Information

Shipping costs to your location are based upon the rates of the Dutch PostNL service, DPD and DHL for You. The shipping time is depending on the destination, but mostly between 2 and 5 working days if the item ordered is in stock (Europe). All packages will have a tracking number and are traceable via the Track & Trace system of PostNL, DPD or DHL. For more accurate details please contact us, or place the item in your cart and let the system calculate shipping and taxes. Pickup from the store in Hoogeveen, The Netherlands is of course free, but only possible with an appointment.

In general, note the following:

DPD: Super fast and reliable. A quality service! TIP!

PostNL: Relatively fast and inexpensive.

DHL for You (Selektvracht): Cheap, but very slow.

For shipments in envelopes we use PostNL. This is displayed in the system as 'Regular Mail (Signature Required)'. Please note that the maximum order value to use this service is 50 EUR. These shipments do not have a tracking number! If the dimensions and/or value of the product is too large, this service will not be displayed.

Shipping times

Most orders will be sent within 24 hours if in stock, and should then arrive throughout Europe will arrive in 1-5 working days with DPD. If the product is not in stock, please refer to the product page for accurate details of availability. Contact us for more information.
We can also offer guaranteed 24 hour or 48 hour delivery in Europe (DPD), if the product is in stock. Please contact us for more details and pricing. Ideal for solving problems during competitions.

Returns and warranty

For returns and warranty issues please contact us by email; info@millenair.nl or refer to the dedicated Service and Repairs page. Returns must be announced within 30 days after receiving the order. Please also refer to our Terms and Conditions.